Digital and downloadable items are provided at the time of purchase. This includes all digital video courses and digitized instructional materials. No Refunds can be provided due to the nature of digital downloads.
For services that are travel related a full refund will be provided if YogaSkills CANCELS the event. Travelers who for some reason are unable to make a trip can request that unused funds be applied to a different or future travel opportunity. Refunds for airfare that has been purchased are subject to airline policies. It is recommended to all travelers purchase travel insurance to protect their trip from unforeseen circumstances. Please contact customer service at 773 396-6613 or email yirser@yogaskills.com with your request.
In case you cancel your trip, the following scale of charges will be applied:
● From the date of booking until 61 days before your arrival date, 25% of the entire tour price will be charged.
● Between 60 and 31 days before your arrival date, 50% of the entire tour price will be charged.
● Between 30 and 15 days before your arrival date, 75% of the entire tour price will be charged.
● Between 14 and 1 day before your arrival date, 100% of the entire tour price will be charged.
Merchandise Shipping
Shipping costs are determined by the weight of your order and its final destination. You can view the exact shipping cost during the checkout process before finalizing your purchase. We generally require 7-10 business days to process and ship orders within the United States and Canada. International orders typically take 10-20 business days for delivery, depending on customs clearance and local postal services.
Merchandise Returns
At YogaSkills Kemetic Yoga, we want you to be completely satisfied with your purchase. Please review our policy below:
7-Day Return & Replacement Window:
We offer a 7-day return or replacement window for most items. This means you have 7 days from the date you receive your order to request a return or replacement. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse.
Claims for Damaged/Defective Items:
Any claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product. Please contact us immediately with photos of the issue.
Lost in Transit:
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
Errors on Our Part:
If we made an error with your order (e.g., wrong item sent), we will cover the costs of the return or replacement. Please contact us, and we’ll make it right.
How to Initiate a Return or Replacement:
If you notice an issue with your order, please contact us immediately. We’ll guide you through the return/replacement process.
Return Address:
- The return address is set by default to our facility. You will receive an automated email notification when we receive your returned shipment. To avoid complications, please contact us before shipping your return.
- Unclaimed returns are donated to charity after 30 days.
- Important: If you ship a return to an address other than the one provided by us, we are not liable for the returned shipment.
Issues with Shipping:
- Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be responsible for reshipment costs once we confirm an updated address with you.
- Unclaimed Shipments: Shipments that go unclaimed are returned to our facility, and you will be responsible for the cost of reshipment to you or your customer.
Non-Returnable Items:
- We do not accept returns of sealed goods, such as face masks, which are not suitable for return due to health or hygiene reasons. These items are final sale.
Returns from Customers (Buyer’s Remorse):
- Please contact us before returning any products.
- Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size.
- Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
EU Consumer Notification:
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- the supply of goods that are made to the consumer’s specifications or are clearly personalized;
- sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore YogaSkills Kemetic Yoga reserves rights to refuse returns at its sole discretion.
Governing Language:
This policy is governed and interpreted in accordance with the English language.
